Terms & Conditions

KJ Plumbers is a trading brand of Brands Lab Group Ltd, a company registered in England and Wales (company number 13812441), whose registered office is Moss Bridge House, Moss Bridge Road, Rochdale, England, OL16 5EA. In these terms "KJ Plumbers", "KJ", "we", "us" and "our" mean that company.

We advertise for plumbing work across the UK, talk to the people who get in touch, and turn those conversations into structured enquiries. Some of those enquiries are offered to independent plumbers through our marketplace. Others we take on and manage ourselves.

These terms apply to you when you create or use a trade account, browse the marketplace, buy a lead, or use any of our job tools. By creating or using an account you accept them. If you do not accept them, do not use the platform.

• Account — the trade login we create for you or that you create yourself.
• Customer — a person or business who submits an enquiry to KJ Plumbers.
• Customer Information — a customer's name, telephone number, email address and full property address.
• Lead — a qualified customer enquiry we make available on the marketplace.
• Lead Fee — the amount payable to unlock a Lead, shown to you before you pay.
• Marketplace — the part of your portal where Leads are listed for sale.
• Purchased Lead — a Lead you have paid for and unlocked.
• Plumber Job — work you agree directly with a customer after buying a Lead. You own it.
• KJ Managed Job — a job we have accepted and are running ourselves, under a separate arrangement with you.
• Platform — the KJ Plumbers website, portal, tools and communications.
• Platform Fee — the percentage we retain when you choose to collect a customer payment through our optional payment facility.
• Service Agreement — the contract between a customer and a plumber for plumbing work.

To hold a trade account you must be at least 18, be based in the UK and be legally entitled to carry out the work you take on.

You must give us accurate information, keep it up to date, keep your login secure and not let anyone else use it or hold themselves out as you.

We may ask you at any time for identity documents, qualifications, registrations (for example Gas Safe), insurance certificates or evidence of competence, and we may suspend access while we check them.

You are responsible for holding and maintaining the skills, qualifications, registrations, licences and insurance appropriate to every job you take on. Holding a KJ account is not a certification by us, and we do not warrant to customers or to anyone else that every account holder is suitable for every job.

You use the marketplace as an independent business. Nothing in these terms creates employment, a worker relationship, partnership, agency, franchise or joint venture between us.

• You decide whether to look at the marketplace at all.
• You decide which Leads, if any, to buy — there is no obligation to buy any.
• You decide your own availability, working hours and coverage area.
• You decide whether to quote, and you set your own prices.
• You are responsible for your own tax, National Insurance, VAT and business affairs.

We do not guarantee you any volume of leads, any work or any income.

Customers contact us through our website, including through KJ, our AI assistant. We may qualify, categorise, summarise and geographically match those enquiries, and we may estimate the type of work likely to be involved and the value it might carry.

We decide which enquiries are offered on the marketplace, which are handled as KJ Managed Jobs, and which plumbers see which Leads. Availability varies and is not guaranteed.

Before purchase we normally show the general area, the job category, an AI-written brief, the customer's own words from the KJ conversation, any photos or video they supplied, urgency, and an estimated value range for work of that type.

Customer Information is deliberately masked until purchase. You must not attempt to defeat that masking, or to identify or contact a customer whose Lead you have not bought.

Estimated job values are indicative only. They are a view on what work of that type typically bills at — not a quotation, not a promise of what this customer will spend, and not a statement that the work exists or will proceed.

The Lead Fee, and any VAT, is displayed before you pay. You choose freely whether to buy. Payment is taken by card at the point of purchase.

You are purchasing access to a customer enquiry — an introduction. You are not purchasing a job, and the Lead Fee is not commission on plumbing work.

Once payment succeeds we release the Customer Information to you. That is the whole of what we have agreed to supply, and it is delivered immediately.

We do not guarantee that the customer will answer, will still want the work, will ask you to quote, will accept your quote, will let you attend, will pay you, or that the job will be worth any particular amount.

Unless a Lead is clearly labelled as exclusive, we may make the same enquiry available to more than one suitable plumber, and more than one plumber may buy it. The customer may therefore be contacted by several plumbers, and speed and service usually decide who wins the work.

We show you how many plumbers have already bought a Lead before you buy it.

We may also cap the number of purchases, withdraw a Lead, stop further sales, make a Lead exclusive, or change how the marketplace works.

Lead Fees vary. We may price by type of work, location, urgency, estimated value, complexity, demand and other characteristics of the Lead.

Only the price displayed to you immediately before purchase is binding. Fees are shown exclusive of VAT, with VAT added and shown separately where it applies.

Lead purchases are non-refundable. Once the Customer Information has unlocked, we have delivered what you paid for.

In particular, we do not refund because a customer did not answer, chose a different plumber, changed their mind, rejected your quote, wanted a smaller job than expected, or because you were unable to attend or did not make money on the job.

Separately from your contractual rights, our office may at its discretion issue a refund or a lead credit where a Lead was objectively defective — for example where the contact details were plainly fake, where a technical fault charged you twice for the same Lead, where the Customer Information failed to unlock after payment, or where the Lead was materially misdescribed because of an error in our systems.

To raise one of those, email info@kjplumbers.com within 7 days of purchase with the lead reference and what happened. Any credit or refund is made as a gesture and does not create an entitlement in other cases.

When you buy a Lead you receive personal data about a real person. You may use it only to respond to that enquiry and to provide any services you go on to agree.

• Do not sell, rent or pass on the data.
• Do not add the customer to unrelated marketing without a lawful basis and the consents UK privacy and PECR rules require.
• Do not share the details more widely than the job needs.
• Do not contact the customer excessively or inappropriately.
• Keep the data secure and delete it when you no longer have a reason to hold it.

You act as an independent controller of that data once it is released to you and are responsible for your own compliance with UK data protection law. Our own handling is described in our privacy information.

For a Purchased Lead, any work you agree is a contract between you and the customer. We are not a party to it.

Scope, price, parts, attendance, timescales, workmanship, guarantees, waste, statutory compliance, invoicing, payment, complaints and any consumer cancellation rights arise under that contract and are your responsibility.

Equipment, materials, plant hire, subcontractors, insurance and liability for the work are yours. We provide software, not supervision.

You may use our tools to manage a Purchased Lead — quotes, notes, photos, visit records and payment requests. They are provided free and as a convenience.

Using our software does not change who owns the job. A Purchased Lead stays plumber-owned and you keep 100% of the job value, unless we have separately agreed something different in writing.

You can connect a Stripe account and let a customer pay a quote through the platform. This is optional; you may invoice and take payment entirely outside KJ.

Where you use it, the payment is processed on our Stripe platform account and sent on to your connected Stripe account, less our Platform Fee and Stripe's own processing charges. Our Platform Fee is currently 5% of the amount collected and is shown to you before you send the payment link.

Stripe's terms apply to your connected account. Refunds, chargebacks, disputes and evidence for the underlying work are your responsibility as the supplier of the services; where a payment is reversed we may recover any fee already retained.

For plumber-owned jobs you are free to take payment by bank transfer, card, cash or your own invoicing system. We take no percentage of a job simply because it started as a Purchased Lead.

Sometimes we accept a job ourselves. We may then arrange attendance, engage a plumber, issue the quotation, take the customer's payment and manage the work. These jobs are identified as KJ Managed Jobs.

A KJ Managed Job is governed by the separate arrangement agreed between us and you for that job, including any agreed revenue share. These marketplace terms do not override it, and a Purchased Lead never becomes subject to a KJ revenue share merely because you used our tools to run it.

• Act professionally and communicate promptly and courteously.
• Only take on work you are competent, qualified and insured to do.
• Follow health and safety law, building regulations and applicable plumbing and gas regulations.
• Quote accurately and honour what you commit to.
• Do not harass customers or discriminate unlawfully.
• Do not misrepresent your qualifications, registrations or insurance.

Serious or repeated breaches may lead to suspension or removal, and where safety or the law is engaged we may report the matter to the appropriate body.

Where reviews are available, they must reflect genuine experience. Fake, bought, incentivised or manipulated reviews, and threats or inducements aimed at reviews, are prohibited. We may investigate and remove content that is fraudulent, unlawful or abusive.

You keep ownership of the text, images, video, audio, documents and profile information you upload. You grant us a non-exclusive licence to host, store, process and display that content to the extent needed to operate the platform and provide the service to you.

You must have the right to upload whatever you provide.

We use artificial intelligence to talk to customers, triage and summarise enquiries, categorise leads, read uploaded media, suggest likely issues, estimate typical job values and assist with matching and administration.

AI output is assistive and can be wrong. It is not a professional diagnosis. You remain responsible for your own assessment on site, and safety-critical situations must always be assessed independently by you.

We aim to keep the platform available but do not guarantee uninterrupted access. Maintenance, outages and third-party failures happen.

The KJ Plumbers brand, platform, software, interfaces, databases, AI systems and our own content belong to us or our licensors. You may use them only as these terms allow. Your own materials remain yours.

• Fraud or any unlawful activity.
• Scraping, automated harvesting or bulk extraction of leads or customer data.
• Attempting to reveal masked Customer Information or otherwise avoid paying a Lead Fee.
• Reselling or redistributing our Leads without our written permission.
• Creating fraudulent or duplicate accounts.
• Interfering with, probing or attacking the platform.

You can stop using the platform at any time. We may suspend or close an account for non-payment, fraud, safety concerns, serious or repeated customer complaints, falsified documents, misuse of customer data, circumvention, platform abuse or unlawful conduct.

Where it is reasonable to do so we will tell you why and give you a chance to respond. Suspension does not entitle you to a refund of Lead Fees already incurred.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, we are not responsible for the conduct of customers or of other plumbers, for whether a Lead converts, for the value or outcome of any job, or for the accuracy of statements made by users. We do not accept liability for lost profits, lost opportunities or lost income arising from a Lead.

Subject to the first paragraph of this section, our total liability to you in connection with the platform is limited to the Lead Fees you have paid to us in the twelve months before the claim arose.

You are responsible for losses, claims and reasonable costs we suffer that are caused by your breach of these terms, your misuse of customer data, or unlawful conduct by you or anyone working for you.

We may update these terms. Material changes will be notified by email or in the portal, and continued use after they take effect means you accept them. Changes do not apply retrospectively to Leads you have already bought.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.