Tell KJ what's wrong
Free and no obligation — we'll get a qualified local plumber on it.
KJ Plumbing Expert · Online now
KJ
onlineHonest UK plumbing advice — free, and a local plumber when you need one.
Hi, I'm KJ — honest UK plumbing advice, free, and a local plumber when you need one. Tell me what's happening — leak, blockage, boiler, emergency, anything — and I'll help you sort it.
You can send a photo, short video, voice note or share your location — whatever's easiest. Please avoid sending faces, documents, house numbers or payment cards in photos.
For genuine emergencies call 01706 318200, or the National Gas Emergency Service on 0800 111 999.
Common plumbing problems — tap one to start
Emergency Plumber in the North West — 24/7 Honest Callout
Water where it shouldn't be? Talk to KJ in seconds, get an honest next step, and — if you need one — a vetted engineer on your doorstep with a price agreed in writing before any work starts.
Emergency? Tell KJ what's wrong now
Real triage in seconds, free and no obligation — then a qualified local plumber gets in touch.
What should I do right now?
Three moves buy you time and stop most emergencies from becoming a rebuild. Do them in this order, then chat with KJ.
1. Turn off the stopcock
It's almost always under the kitchen sink. Turn clockwise until it stops. If you can't find it, look near where the mains water enters the property — often the front hallway or a downstairs cupboard.
2. Isolate the boiler
Switch the boiler off at the fused spur (the small switched socket next to it). Close the gas isolator valve if you can see one and know how. If you smell gas at all, leave the building and call 0800 111 999.
3. Make electrics safe
If water is anywhere near sockets, light fittings, or the consumer unit, kill the electrics at the main switch. Never touch a wet socket. Move electrical items and lift rugs if you can do so without wading.
Gas or carbon-monoxide smell? Leave the building, don't switch anything on or off, and call the National Gas Emergency Service on 0800 111 999. Then chat with KJ.
Which emergency are you dealing with?
Pick the closest match and we'll take you to a page written for that exact fault — with the questions we'll ask, likely causes, and what a fair fix costs.
Burst Pipes
Isolate, contain, replace — usually same day.
Overflowing / Blocked Toilets
Clear the blockage, protect your floor.
Blocked Drains & Sewage Backup
Rodding, jetting, CCTV where needed.
No Hot Water / Boiler Down
Triage first — often a reset, not a rebuild.
Boiler & Pipe Leaks
Find the source, stop the drip, dry the room.
Hidden Leaks
Thermal + acoustic detection before we cut.
Sudden Pressure Loss
Stopcock, PRV, mains — we work back from the tap.
Blocked Sinks
Grease, hair, foreign objects — cleared cleanly.
Frozen Pipes
Warm gently, never with a naked flame — call before it splits.
Why we refuse to quote before we see it
Any plumber who quotes a firm fix price down the phone is either guessing or lying. A blocked drain can be a five-minute rod or a collapsed clay pipe under your driveway — same words, wildly different jobs. Quoting blind means one of you loses: usually the customer.
So we do this instead. For no call-out fee fixed, an engineer attends, opens up what they need to open up, and writes down a real fix price on the spot. If you're happy, we crack on — no diagnostic fee on top. If you'd rather sit on it, that's fine too. The The free visit covers the engineer's home visit either way.
That policy is why we get repeat work from landlords and letting agents across the North West — because it's the boring, unglamorous version of honest, and it stops the mid-job "actually mate, it's another £400" conversation happening in your kitchen.
No call-out fee
Flat fee. No hourly meter running.
Fair fixed quote
Transparent pricing — There is no call-out fee.
Vetted UK engineers
DBS-checked, insured, real reviews.
AI-triaged in seconds
KJ chats first so the right engineer arrives.
Who's actually coming to my house?
KJ Plumbers is a small, tightly-run network of vetted local engineers across the North West, run by KJ. Every engineer is ID-checked and reference-checked before they carry our name on the van. Anyone doing gas work is Gas Safe registered — ask for the number and we'll send it before they arrive.
You'll get one point of contact (KJ, day or night), a real ETA, a photo of the engineer who's on their way, and a written record of what was fixed and what parts went in. No cash-only nonsense, no unmarked vans, no "special deal if you pay today".
Where do you cover?
Our fastest response times are across Greater Manchester and Rochdale. Tap your town for local response times and a live count of jobs we've handled there recently.
Emergency plumbing FAQs
Still reading? Let's get you sorted.
Real triage in seconds, free and no obligation — then a qualified local plumber gets in touch.
Not an emergency? See our full list of plumbing services or read our transparent pricing.